Privacybeleid

At Energy Tracker, we place a high priority on protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, transfer, and store your personal information. Please take a moment to get to know our privacy practices and contact us with any questions.

Collection and Use of Personal Data

Personal data is information that can directly or indirectly identify you. Here is an overview of the personal data we may collect and how they are used:

When Scanning Meter Readings

• Meter Reading Data: For scanning and capturing meter readings, we use the Anyline SDK, a technology provided by Anyline GmbH. During this process, image data of the meter and related metadata are collected and processed. For more information on how Anyline processes data, please refer to the Anyline Privacy Policy.

When Uploading Files

• IP Address: We store the IP address of each user who uploads files through our platform. This is to ensure the security of our services and to prevent abuse. Your IP address is stored only as long as necessary for providing our services.

When Making Contact Inquiries

• Contact Information: When you submit a contact inquiry through our form, we collect the information you provide, such as your name, email address, the subject of your inquiry, and the content of your message. This information is used to process your inquiry and respond appropriately. Your data is kept as long as necessary for processing your inquiry.

For the use of Friendly Captcha

• Friendly Captcha: We use Friendly Captcha on our platform to combat spam and automated abuse. Friendly Captcha is a privacy-friendly service that checks whether interactions are made by humans or automated programs, without unnecessarily processing personal data. This helps us keep our services safe and accessible while protecting your privacy. For more information on privacy at Friendly Captcha, please see their privacy policy at Privacy.

For Payment Processing

• Payment Information: We use Stripe as a third-party provider for online payments. As part of payment processing, personal data such as payment information is transferred to Stripe. For more information on how Stripe processes your payment data, please refer to the Stripe Privacy Policy.

Legal Bases for Processing Personal Data

The processing of your personal data is based on your consent (Art. 6(1)(a) GDPR), the performance of a contract (Art. 6(1)(b) GDPR), compliance with legal obligations (Art. 6(1)(c) GDPR), or the protection of legitimate interests (Art. 6(1)(f) GDPR).

Data Retention Period

We retain your personal data only as long as necessary to fulfill the respective purposes, unless legal retention obligations exist. Once the purpose of data storage ceases, your data will be deleted.

Use of Auth Cookies

We use auth cookies to enable login and authentication and to maintain your session while using our services. These cookies are necessary to ensure that only authorized users can access protected areas of the platform. Auth cookies are automatically deleted at the end of the session or have a limited validity period.

Data Transfers to Third Countries

In certain cases, your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that an adequate level of data protection is provided for such transfers, for example by concluding standard contractual clauses.

Right of Withdrawal and Right to Object

You have the right to withdraw your consent at any time. Furthermore, you can object to the processing of your data if it is based on legitimate interests. Please contact us to exercise these rights.

Disclosure to Third Parties

Your personal data will not be shared with third parties without your express consent unless legally required or necessary for providing our services.

Security

The protection of your personal information is important to us. We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Automatic Authentication Checks

Whenever you visit our website, we perform an authentication check to ensure the security of your session and to improve user experience. This process involves managing specific authentication information, such as your login token or session ID. If an error such as an expired or invalid token is detected, an automatic refresh of your authentication data is initiated, allowing for seamless access without requiring manual re-login. These procedures are carried out with strict data protection measures to secure your personal information and maintain your privacy.

Your Rights

You have the right to access, correct, delete, or limit the processing of your personal data in accordance with applicable data protection laws. Please contact us if you wish to exercise any of these rights.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to regularly visit this page to stay informed about any updates.

Contact

If you have questions or concerns about our privacy practices, please don't hesitate to contact us.